After reading Chapters 3 and 4 in your text and the additional resources in Week 2 Course Documents, share an experience that you have had with interculturalcommunication at work. What cultures were involved? Was there conflict? If so, what was it about? Were there communication difficulties? What role did perception and attribution play in your encounter? How could the situation have been improved? What were the most interesting and helpful aspects you read about in either our text and/or in the additional resources this week in terms of managing diversity?
Text book : 1. Organizational Behavior: A Practical, Problem-Solving Approach 2e (loose-leaf) (Kinicki/Fugate) McGraw-Hill (2017) ISBN: 9781259732645 
Chapter 3: INDIVIDUAL DIFFERENCES AND EMOTIONS | How Does Who I Am Affect My Performance?
Chapter 4: SOCIAL PERCEPTION AND MANAGING DIVERSITY | Why Are These Topics Essential for Success?

 

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