Please respond to the following Discussion (2) BUS 430 Week 11 Operations

Discussion (2) BUS 430 Week 11 Operations Management The Value Chain Concept
The Value Chain Concept Please respond to the following:

Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on).
Suggest ways for the organization to improve its goods / service. Determine the element(s) of operations management that must be reevaluated.

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Please respond to the following Discussion (2) BUS 430 Week 11 Operations Management

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